MeliHow to delete your data
You can remove Melies's access to your accounts and delete the data Melies keeps about you at any time. Your videos are not on our server (they live on your iPhone), so there is no video of yours for us to delete.
1. Disconnect a network (immediate)
- Open Melies › More (Más) › Settings (Configuración) › Social networks (Redes sociales).
- Tap Disconnect (Desconectar) on TikTok, YouTube, Instagram/Facebook or Kick.
Melies asks that network to revoke the access token and deletes the stored token immediately. Anything that was scheduled for that account and not yet published is not sent.
2. Delete projects and publications
- Projects: in Edit (Editar), press and hold a project and delete it. Its record on our server is deleted.
- Scheduled posts: in Publish (Publicar), delete a post that has not gone out: it is cancelled and its video file is deleted from our server at that moment. Posts already published stay on the network; delete them there.
3. Delete everything (by email)
Write to roberto_luengas@hotmail.es with the subject “Delete my data”, from the email you use with Melies or mentioning the name of the connected account (for example, your TikTok or YouTube name). We will:
- revoke and delete all your connected-account tokens;
- delete your account, projects, publication history, assistant conversations, transcripts, live-stream data, device tokens and logs;
- complete the deletion within 7 days and confirm by email, with a confirmation code you can quote.
Data that is deleted automatically anyway: video files waiting to be published (at most 48 hours), still frames for AI analysis (at most 24 hours), Kick chat messages (24 hours), logs and live-stream transcripts (30 days), assistant conversations (180 days).
4. If you came from Facebook or Instagram
You can remove Melies in Facebook › Settings & privacy › Settings › Business integrations (or Apps and websites) and then request deletion as in step 3. The email is enough; we confirm by reply.
5. Removing access from the network's side
- Google / YouTube: Google security settings › third-party access.
- TikTok: in the TikTok app, Settings and privacy › Security › Manage app permissions.
- Kick: your Kick account settings, connected apps.
When access is removed from the network's side, the token stops working; Melies erases it as soon as it detects it and deletes the rest of that account's data within 30 days.
More details in the Privacy Policy.